Standard Terms and Conditions


           1. Payment

  • All prices quoted exclude VAT
  • The Customer shall make payment to J&E Services Garden Route  for all goods purchased upon placing the order, prior to dispatch
  • All payments shall be made by electronic transfer or cash into an account designated by J&E Services Garden Route 
  • All payments due by the Customer shall be made without demand or deduction for any reason whatsoever

           2.  Orders

  •   All orders placed with J&E Services Garden Route by the Customer for all goods shall be done in writing, ie. E-Mail or fax. Any other method of ordering shall be deemed to be invalid

3. Jurisdiction 

  The Customer hereby consents in terms of Section 45 of Act 32 of 1944, or any amendment thereof, to the jurisdiction of the Magistrate's Court in any   district have jurisdiction over J&E Service Garden Route  in terms of Section 28 of the aforesaid Act  in respect of any claim arising between J&E Services   Garden Route and the Customer notwithstanding the amount thereof.

4. Return Policy

  • Items may not be returned more than 3 days after their original delivery by J&E Services Garden Route
  • Items must be unused
  • Terms must be complete and packed in their original packaging
  • Items must be accompanied by a copy of the invoice upon which J&E Services Garden Route supplied the goods
  • The original packing materials, manuals, blank warranty cards and other accessories and documentation must be included in the original packaging
  • All cost associated with the transport  of stock back to J&E Services Garden Route are for the customer's account
  • J&E Services Garden Route reserves the right to impose on handling fee or refuse to give a credit on goods returned that do not comply with policy 

It is important to note that buyouts, personalized or other customized items may not be returned for a refund unless considered faulty at time of delivery. J&E Services Garden Route shall at is sole discretion make judgement upon whether the item was faulty or of inferior quality.


5. Warranty

    J&E Services Garden Route hereby warrants that the products are free from defects and in good order as defined by J&E Services Garden Route.             J&E Services Garden Route agrees to replace, free of charge, any parts, where such replacement becomes necessary as a sole and direct result of     inherent defect in the parts, and undertakes to provide, free of charge,  the labour and workmanship involved in the repair of the products  on their premises     as the warranty is a carry in warranty. The transport is for the customer's account. The warranty does not cover damage resulting from incorrect,     inadequate or negligent application of the products, nor does the warranty cover lighting, power surges or other natural disasters. J&E Services Garden     Route shall not be liable to any other extent than the replacement of the defective parts and the labour and workmanship involved in their replacement.     The warranty covers the full extent of liability, no other warranties or guarantees, being expressed or implied.

  • The warranty of catering equipment is valid for a period of twelve (12) Months from date of invoice. Unless warranty is otherwise stipulated on quotation or invoice. 
  • Spares parts- No refunds , exchanges or credit on any electrical parts or circuit boards 
  • Smalls and beaters are regarded as consumables items and are not covered by any warranty 
  • PC Boards, Motors, Elements, Contractors etc. The warranty for the parts as mentioned above can only be honored if the fault is due to normal parts failure
  • The warranty does not extend to wearing parts such as blades, belts, bushes etc
  • Globes, Fluorescent tubes, cutting units clutches and fuses are not covered under the warranty
  • Installation of equipment must be done by a qualified technician registered wit the relevant accredited body
  • Any work done by a 3rd part or non-authorized repair agent on equipment which is still in the warranty period will void any warranty claims. Under no circumstances should any power supply cable that is fitted to equipment be cut and joined with another cable to lengthen or repair it.
  • All machines repaired by J&E Services Garden Route in terms of the warranty must be collected within ninety (90) days of the notification of the completion of the repairs. Failure to comply with this condition will result in the sale of the machine in order to defray costs. 
  • Warranty will be void when machine is transported flat or tilted more than  45 degrees.
  • Condenser, compressor, fan and motors need to be dust free and cleaned at least once a month or warranty will be void if this is not done
  • Regular services by qualified technicians or warranty will be void if this is not done
  • Three (3) Months carry in warranty on all services and parts replace by J&E Services Garden Route
  • Warranty will be void the product was improperly used
  • Warranty will be void if the incorrect voltages or faults in the building wiring.Warranty will be void if the appliance is not used in accordance with the operating instructions
  • Warranty will be void should any other person other than J&E Services Garden Route technician or an approved J&E Services Garden Route technician effect any repairs whatsoever upon the product or any other cause what so ever

The decision as to whether the fault or failure is as a result of the above shall be at J&E Services Garden Route sole discretion.


Claim Procedures

J&E Services Garden Route shall require proof of purchase in the form of the original invoice to the Customer, indicating the date, address, telephone number, reason for replacement of defective parts, as well as the actual defective parts under warranty, prior to J&E Services Garden Route honoring the claim. Refunds and exchanges only when approved by management


        The Customer shall be liable for all costs relating to the transportation or courier of defective parts and/or machines, whether or not the parts and/or         machines are still covered by the warranty. J&E Services Garden Route shall not be liable for any damages from the moment of dispatch of any parts         and/or machines, whether or not covered by the warranty, from the premises of J&E Services Garden Route or from the point of dispatch elected by         J&E Services Garden Route. J&E Services Garden Route strictly advise customers to inspect goods received by the courier before signing the waybill. 


        In the event of a claim from a Customer outside the borders of the Republic of South Africa, the warranty shall not cover labour and worksmanship in         respect of repairs to the products. Instead, the Customer shall, at his/her own expense, engage the services of a qualified technician to undertake the         repairs.  The defctive part(s) shall be returned to J&E Services Garden Route who shall, upon receipt of the faulty part(s), replace it. 

6. Delivery

  • ​All machines, parts and other products supplied by J&E Services Garden Route to the Customer shall be dispatched from the premises of J&E Services Garden Route or collected by the Customer, at which point the Customer shall assume full responsibilty for the products an J&E Services Garden Route shall be fully exonerated from any liability in connection therewith
  • The Customer shall assume responsibility for all courier and transport costs
  • J&E Services Garden Route shall not be liable for any damages, losses or theft cause by any  3rd parties, even should they act as agents of J&E Services Garden Route
  • The Customer shall insure all goods in transit against losses and damages.  
  • The Customer shall not be entitled to cancel the sale by reason of any delay howsever caused
  • The Customer shall acquaint himself/herself with the operating manual of each machine purchased from J&E Services Garden Route

7. Consequential Loss

The Customer hereby agrees that J&E Services Garden Route shall not be liable for any consequential loss or contigent liablity whatsoever which the Customer might suffer as the result of any alleged defects in the goods sold by J&E Services Garden Route to the Customer, or in respect of any work performed by J&E Services Garden Route on behalf of the Customer

8. Authorization 

The signatory hereby warrants that he/she is duly authorized to conclude this agreement of sale with J&E Services Garden Route an further warrants that he/she is duly authorized to accept these terms and conditions

9. Entire Agreement

The terms and conditions contained heierin shall constitute the entire agreement of sale between J&E Services Garden Route and the Customer and   J&E Services Garden Route shall not be bound by any terms and conditions contained in the order, or similar documents, issued by the Customer and no variation to the terms thereof shall be valid unless reduced to writing and signed by both J&E Services Garden route and the Customer.