Terms & Conditions
Standard Terms and Conditions
The Customer hereby consents in terms of Section 45 of Act 32 of 1944, or any amendment thereof, to the jurisdiction of the Magistrate's Court in any district have jurisdiction over J&E Service Garden Route in terms of Section 28 of the aforesaid Act in respect of any claim arising between J&E Services Garden Route and the Customer notwithstanding the amount thereof.
4. Return Policy
It is important to note that buyouts, personalized or other customized items may not be returned for a refund unless considered faulty at time of delivery. J&E Services Garden Route shall at is sole discretion make judgement upon whether the item was faulty or of inferior quality.
J&E Services Garden Route hereby warrants that the products are free from defects and in good order as defined by J&E Services Garden Route. J&E Services Garden Route agrees to replace, free of charge, any parts, where such replacement becomes necessary as a sole and direct result of inherent defect in the parts, and undertakes to provide, free of charge, the labour and workmanship involved in the repair of the products on their premises as the warranty is a carry in warranty. The transport is for the customer's account. The warranty does not cover damage resulting from incorrect, inadequate or negligent application of the products, nor does the warranty cover lighting, power surges or other natural disasters. J&E Services Garden Route shall not be liable to any other extent than the replacement of the defective parts and the labour and workmanship involved in their replacement. The warranty covers the full extent of liability, no other warranties or guarantees, being expressed or implied.
The decision as to whether the fault or failure is as a result of the above shall be at J&E Services Garden Route sole discretion.
J&E Services Garden Route shall require proof of purchase in the form of the original invoice to the Customer, indicating the date, address, telephone number, reason for replacement of defective parts, as well as the actual defective parts under warranty, prior to J&E Services Garden Route honoring the claim. Refunds and exchanges only when approved by management
The Customer shall be liable for all costs relating to the transportation or courier of defective parts and/or machines, whether or not the parts and/or machines are still covered by the warranty. J&E Services Garden Route shall not be liable for any damages from the moment of dispatch of any parts and/or machines, whether or not covered by the warranty, from the premises of J&E Services Garden Route or from the point of dispatch elected by J&E Services Garden Route. J&E Services Garden Route strictly advise customers to inspect goods received by the courier before signing the waybill.
In the event of a claim from a Customer outside the borders of the Republic of South Africa, the warranty shall not cover labour and worksmanship in respect of repairs to the products. Instead, the Customer shall, at his/her own expense, engage the services of a qualified technician to undertake the repairs. The defctive part(s) shall be returned to J&E Services Garden Route who shall, upon receipt of the faulty part(s), replace it.
7. Consequential Loss
The Customer hereby agrees that J&E Services Garden Route shall not be liable for any consequential loss or contigent liablity whatsoever which the Customer might suffer as the result of any alleged defects in the goods sold by J&E Services Garden Route to the Customer, or in respect of any work performed by J&E Services Garden Route on behalf of the Customer
The signatory hereby warrants that he/she is duly authorized to conclude this agreement of sale with J&E Services Garden Route an further warrants that he/she is duly authorized to accept these terms and conditions
9. Entire Agreement
The terms and conditions contained heierin shall constitute the entire agreement of sale between J&E Services Garden Route and the Customer and J&E Services Garden Route shall not be bound by any terms and conditions contained in the order, or similar documents, issued by the Customer and no variation to the terms thereof shall be valid unless reduced to writing and signed by both J&E Services Garden route and the Customer.